The Call Center That Transforms Your Calls Into Results
Premium outsourced customer service, from €8/hour. 7 sectors, 5 languages, available 24/7.
Our 7 Inbound Services
A complete range of outsourced services, tailored to every need.
Sector Expertise
Our agents are trained in the specifics of your industry.
Transparent Pricing
Clear pricing, no hidden fees. Calculate your budget in real time.
FR Customer Service
- Native French-speaking agents
- Dedicated manager
- Daily reporting
- Real-time KPI platform
- Agent training included
- ISO 18295 audit offered
Bilingual Service
- Native FR + EN agents
- Dedicated bilingual manager
- Real-time reporting
- Advanced KPI platform
- Agent training included
- Guaranteed contractual SLA
- ISO 18295 audit offered
Multilingual Premium
- 5 languages available
- Senior dedicated manager
- Custom reporting
- Custom KPI dashboard
- Premium agent training
- Enhanced SLA 99.5%
- ISO 18295 audit offered
- CRM integration included
Estimez votre budget
en temps réel
Ajustez le volume d'heures et la langue pour obtenir une estimation mensuelle instantanée. Sans engagement.
* Excl. VAT. Minimum 3-month commitment. Setup fees waived for 6-month contracts.
What our clients say
500+ companies trust us with their customer service.
“SHY Performance transformed our customer service. Satisfaction rate went from 78% to 96% in 3 months.”
Marie Dupont
Customer Service Director — TelecomPlus
“Successful outsourcing of our e-commerce after-sales service. Agents know our catalog inside out.”
Jean-Marc Bernard
CEO — RetailExpress
“100% ISO 18295 compliance maintained. Our customers can't tell the difference from our internal teams.”
Sophie Martin
Operations Manager — BanqueVerte
How does it work?
From signing to production in less than 15 days.
Free audit
Analysis of your needs and call volumes within 24 hours.
Custom proposal
Personalized quote with contractual KPIs within 48 hours.
Agent training
Sector-specific training in 5 days.
Go live
Operational launch within 15 days, D+1 reporting.
Frequently asked questions
Everything you need to know about our service.
We can start in less than 15 days: 24h for the audit, 48h for the proposal, 5 days of agent training, then go live.
Ready to transform your customer service?
Join 500+ companies that trust us. Free quote within 24 hours.